How to Build Effective Working Relationships in the Virtual Workplace
Virtual teams have become a norm, after the COVID-19 pandemic proved that they do work. Not that they don't have their drawbacks. Many organisations still insist their people return to the office. Often the work-from-home arrangement is done in a hybrid form, e.g. everyone is back at the office Mondays and Tuesdays, for the rest of the week it's up to you. We want people to gather physically because it's better for communication and collaboration. Because it sparks ideas. It builds closer relationships. Why do we find virtual interactions so limiting and difficult? Here are some ways to create an amazing online presence and to build productive relationships, even when working virtually with our colleagues.
Face the Front
Let's start with the basics. Is your camera right in front of you or is it an an angle? Imagine if you are speaking to a person in a physical environment, and your face and body are not facing them. How would they feel? They would feel disrespected and unimportant.
Eye Level Camera
It should not be too high, or too low. When the camera is at eye-level, you look the most natural.
Look into the Camera
This habit is difficult to build and to maintain. All of us instinctively look at the faces of our counterparts on the screen. When we do that, to them, we appear to be looking downwards instead of looking at them. When we look into the camera, that's when they feel we are looking at them. One trick some people use is to draw eyes right next to the camera lens.
Portrait Frame
Frame yourself in the camera so that your shoulders and chest are visible. Don't sit too near, because you may become a floating head, or your face may even be cut off at the chin. Don't sit too far, because you will appear distant and uninterested. People feel like they need to shout for you to hear them. At the right distance, your hand gestures and facial expressions will be clear and impactful.
Get a Webcam
Built-in cameras on laptops often have poor resolution. Using an external webcam can greatly improve your presence and also sound quality.
Use Real Backgrounds
Many people like using virtual backgrounds. If you regularly do video conferences, it is worth the effort setting up a neat and professional workspace with a presentable real background. It is more personal.
Interact Personally
In a virtual room of many people, call out the name of one of your colleagues. Say hi. Ask a question. Ask for input. You can do small talk before a meeting starts. Also after a meeting ends.
Pay Attention
Maintaining the attention of the audience of an online presentation is difficult. We are easily distracted by notifications, tasks, emails and messages. When we lose focus, it can be highly visible, not only to the presenter, but also to other attendees. It is important that we respect the speaker just like when we are in a physical room.
Smile
Don't forget to smile. In a virtual meeting, our facial expressions and body language are more noticeable.
Virtual interactions can be engaging and impactful, when we are conscious about how to make them so. It is the new norm, and everyone must learn to make the most of it.